Responsible Gaming

Every form of gambling carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk. Approaching gambling as entertainment, rather than as a source of income, is a foundational principle of safe play.

1win encourages all players to maintain full control over their betting behaviour. The following principles support a healthy and sustainable approach to gambling:

• Set a budget. Decide in advance how much you are prepared to spend, and treat that amount as the cost of entertainment.
• Play within your means. Never wager money needed for essential expenses such as rent, food, or bills.
• Track your time. It is easy to lose track of how long a session lasts. Set time limits before you begin.
• Keep perspective. Losses are a normal part of gambling. Chasing losses often leads to greater financial harm.
• Use available tools. Deposit limits, session reminders, and self-exclusion options exist to support your control over spending and playing time.
• Take regular breaks. Stepping away from the screen regularly helps maintain clarity and perspective.
• Avoid gambling under stress. Emotional states can impair decision-making and increase risk-taking behaviour.

Responsible gambling is about informed choices. The tools and information provided here are designed to help you protect your financial and emotional wellbeing.

Gambling addiction is a recognized condition that can develop gradually and affect anyone. Being aware of the warning signs is an important step toward getting timely help.

The following indicators may suggest a gambling problem is present:

• Spending more money or time on gambling than originally intended
• Difficulty stopping or cutting back on betting, despite wanting to
• Gambling to escape stress, anxiety, depression, or other difficult emotions
• Lying to family members, friends, or colleagues about gambling habits
• Continuing to gamble after repeated significant financial losses
• Neglecting work, school, or personal responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling activity
• Feeling restless, irritable, or anxious when not gambling
• Placing increasingly larger bets to experience the same level of excitement
• Experiencing damaged relationships or financial hardship as a result of gambling

If any of these signs are familiar, it is important to seek support promptly. Gambling addiction is a serious condition, and professional help is available.

Combating gambling addiction is possible with the right approach and support system. Taking action early leads to better outcomes.

The following practical steps can help prevent addiction from developing or deepening:

• Acknowledge the issue. Recognizing that gambling has become a problem is the first and most important step.
• Use self-exclusion. The platform offers self-exclusion options that restrict access to your account for a defined period.
• Set strict deposit limits. Applying daily, weekly, or monthly deposit caps gives you a financial safety net and helps control spending.
• Activate session time limits. Setting time boundaries on your playing sessions reduces the risk of extended, impulsive play.
• Reach out to someone you trust. Sharing concerns with a family member or close friend can provide emotional support and accountability.
• Consult a professional. Therapists and counsellors who specialize in addiction can offer structured, evidence-based treatment.
• Contact a helpline. Trained specialists at dedicated gambling support services are available at no cost across Canada.
• Remove payment methods. Deleting stored payment details adds a practical barrier to impulsive deposits.
• Keep a gambling diary. Tracking the frequency, duration, and cost of gambling sessions helps identify patterns and triggers.
• Explore other activities. Filling time with alternative interests can reduce the urge to gamble and support long-term recovery.

Support is available, and taking even one of these steps is a meaningful move toward protecting your wellbeing.

If gambling is causing concern for you or someone close to you, professional help is available across Canada. The following organizations offer confidential, no-cost support to individuals affected by gambling addiction:

• Gambling Support Line (Ontario): 1-888-230-3505 | connexontario.ca
• Problem Gambling Institute of Ontario: Resources, treatment referrals, and clinical support | problemgambling.ca
• Gambling, Gaming and Technology Use (CAMH): Evidence-based information and treatment pathways | camh.ca
• Alberta Health Services – Addiction Helpline: 1-866-332-2322 | Available 24/7 across Alberta
• BC Responsible & Problem Gambling Program: 1-888-795-6111 | bcresponsiblegambling.ca
• Gamblers Anonymous Canada: Peer support network with meetings available nationwide | gamblersanonymous.org
• Problem Gambling Help Line (British Columbia): heretohelp.bc.ca
• Responsible Gambling Council (RGC): Educational resources and self-help tools for Canadians | responsiblegambling.org

All services listed above are confidential. Reaching out for help is a sign of strength.

If you are experiencing difficulties related to gambling, the 1win support team is available to assist you. The team can guide you through available account controls, including deposit limits and self-exclusion options.

You can reach 1win player support through the following channels:

• Live Chat: Available directly on the website for immediate assistance
• Email: Send your inquiry to the official support address listed in the Help section of your account
• Help Centre: Visit the FAQ and Help section on the website for guidance on responsible gaming tools and account settings

All inquiries are handled with confidentiality and without judgement. Support staff can assist in activating protective tools on your account at your request.